Nebal Abdulrazzak Kamel Anaim

How Can Technology Serve Organizations (in Any Industry)

I have had the pleasure of standing before executives of many organizations (large such as www.SAUDIAIRLINES.com.sa, medium such as www.ALTOUKHI.com & small such as www.JAMEELSQUARE.com) in Saudi Arabia.
"Organizational Time Efficiency & Cost Effectiveness Using e-Business Technologies (ERP) – Corporate / Managerial Perspective" Riyadh Chamber of Commerce & Industry www.RiyadhChamber.org.sa, KSA	Coming UP
Planning Your Company's Resources Using Modern Technology Saudi Science Association (Saudi Students Club) in collaboration with the International Training and Development Academy (ITDA), Coventry University, Coventry City, UK.	Fri Jan 18th, 2013
“Quality from a Quraanic Perspective” "الجودة من منظور قرآني"	Sun Apr 24th, 2011
"e-HRM (ERP Systems Approach)" Business Perspective / Managerial Angle Arabian Society For HR Management www.ASHRM.com, Jeddah, KSA	Mon, May 17th, 2010
"Organizational Success Using MIS (ERP)" Real-Life Business Scenario – Practical Perspective Non-Academic Session for Professors & Lecturers, King Abdulazeez University www.KAU.edu.sa, Jeddah, KSA	Sat, May 1st, 2010
"Minimize Costs & Maximize Profits Using e-Business Technologies (ERP) – Corporate / Managerial Perspective" Riyadh Chamber of Commerce & Industry www.RiyadhChamber.org.sa, KSA	Sun, Apr 11th, 2010
"The Executives' Perspective Toward Successful ERP System Implementations" College of Telecom & Electronics (www.CTE.edu.sa), Jeddah, KSA	Tue, Feb 2nd, 2010
"Planning Your Company's Resources Using Modern Technology" Jeddah Chamber of Commerce	Monday, Jan 12th, 2009
"Quality in Technology-Selection, ERP Concentration – Corporate Perspective"	Tuesday, July 15th, 2008

I have had the pleasure of working, from a business productivity perspective, on technological requirements of many organizations (large such as www.stc.com.sa, medium such as www.obeikan.com.sa & small such as www.bwc.com.sa) in Saudi Arabia.
The technologies I'm aware of knowledge-wise; i.e. the technologies I encountered, was exposed to, and in some cases analyzed as a consultant & studied the requirements for:

• ERPs (Enterprise Resources Planning Systems that connect all departments in any organization in one computerized web-based system and automate all transactions to create a paperless environment).
• Localized HRMS (Human Resources Management Systems) which fulfill the Gulf requirements (Arabic, Hijri Calendar, User-friendliness, Residence Permits, etc.) & Int'l Best Business Practices.
• www.brainbench.com HR e-Assessments Trainer
• Crystal Reports (Formerly Seagate Info)
• BI (Business Intelligence systems which help decision makers get statistical reports, Cube Designing, budgeting, organizational performance management tools, etc.
• CRMs (Customer Relationship Management Software modules: Sales & Marketing and Technical Support)
• Security Solutions (Symantec)
• Hand Held Terminals (Symbol Devices)
• Van Sales Solutions (includes Route Accounting, exchanging products between vans, etc.)
• Vehicle Tracking Solutions using GIS e-maps, GPS and Satellite communications (vehicle location, speed, trail track, temperature sensor, remote lock or engine control, etc.), ESRI, etc.
• Fleet Management Solutions (Idle time Calculation, Fuel consumption, etc.)
• Microsoft Business Solutions (MBS) ( E.g. Retail Management System, ERPs, CRM)
• Microsoft Learning Solutions (Marketing Certification Courses offered in our training center)
• Management Training Courses (E.g. Human Resources Management)
• SMS Messaging Solution from the Internet to Mobile Phones
• Etc. (Other technologies that I dealt with from 3 rd party solution providers such as Archiving & Backup solutions, e.g. Veritas, Document & Content Management Systems, etc.)

Live Interpreter (English-Arabic / On-Demand) مترجم فوري (الإنجليزية - العربية / عند الطلب)	Oct 2020 to Present

The Saudi Quality Council www.SQC.org.sa المجلس السعودي للجودة

Translated lectures in the QUALITY specialization during live broadcasting of the e-events from English to Arabic, and some documents:

• 18 Jan 2022 Digital Transformation for Smart Quality Management & Improvement, by Dr. Paulo Sampaio.
• 11 Nov 2021 Executives Manifesto to Sustainable Operational Excellence, by Dr. Adil Dalal.
• 9 Nov 2021 Late Professor Mohamed Zairi's Quality Achievements & The Condolence of Quality Professionals Worldwide.
• 17 Oct 2021 Document: Quality Manifesto for the 21st Century: Quality Defines the Essence of Goodness for Humanity.
• 21 Sep 2021 What are the Key Factors that Create Outstanding Organisations in Today's World?, by Mr. Russel Longmuir.
• 19 May 2021 Changing Competencies for Quality Professionals: How Do We Provide the Greatest Value in the Future?, by Mr. Paul Grizzell.
• 23 Mar 2021 Building a Culture of Service Excellence, by Dr. Jorge J Roman.
• 16 Mar 2021 Customer Experience Evolution, by Mr. Ron Kaufman.
• 22 Dec 2020 Data Analytics & Systems Approach to Quality Leadership, by Dr. Kamran Moosa.
• 12 Nov 2020 Why Quality Matters & Why it will Always be a Silver Lining, by Professor Mohamed Zairi
• 27 Oct 2020 Prepare Yourself for a Future of Digital Quality, by Dr. Gregory H. Watson.

Business IT Analyst, Solutions Consultant and Trainer	Aug 2007 to present

Focus: How Does Technology Serve Organizations so that their:

• costs are reduced resulting in increased profits
• the organization is under control
• trained staff efforts become more effective and efficient.

Professional Executive Trainer (Independent and Cooperating with Various Training & Dev Centers):

• How Does Technology Serve Organizations (Audience: Executives and Business Owners)
• Fundamentals of Human Resources Management (Audience: Entry-Level staff in the HR Dept.)

MEDIATION – Conflict Resolution
Business-Productivity Technologies Consultant
User-Experience Analyst:
Consultations addressing End-User Technology-Friendliness & enhanced accomplishments

Business Liaison Strategist:
Introducing founders / executives of different organizations that work in related industries / complementary fields to form strategic alliances

Senior Business Technologies Consultant	Jun 2008 to July 2010

4s.com.sa (Safinat Al-Khair Smart Services & Solutions) I joined 4S as a part-time Business Solutions Consultant on the 8th of June 2008. I conducted a Saudi market research analyzing the status of ERP solutions and their competitiveness in order for 4S to proceed in this field as an SAP service provider. I became a full-time consultant on the 15th of Dec 2008. Three weeks later I was assigned as an Executive Manager to handle all operations and to administer the Western Region HQ. In September 2009 I became a part-time consultant again. My main tasks & accomplishments include:

• Connected 4S owners with SAP AG (mother company) to become a certified SAP partner in Saudi Arabia to stand out of the crowd of other SAP service providers.
• Met executives of prospective customers (CEOs, GMs, HR, IT, Finance, etc.) & key employees to discuss their corporate objectives and organizational development plans in order to assess their ERP readiness to be able to position one of the different SAP ERP systems
• Coordinated ERP Pre-Sales activities with fellow colleagues from SAP, 4S & other vendors
• Steered Workshop Discussions studying ERP system RFP documents from prospects to analyze their functional business requirements and justify their ERP expectations
• Communicated ERP requirements of prospects to 4S partners and co-SAP-implementation providers
• Linked management advisory firms and business consulting agencies with unhealthy organizations that aren't ERP-mature and coordinated the relationships which should eventually lead to successful ERP implementations that contribute to achieving organizational goals.
• Conducted educational ERP seminars with emphasis on success factors of implementation projects and how to apply them + failure causes and how to avoid them.
• Brought to the ERP market 30+ organizations from different industries
• Executed HR recruitment & manpower placement services to employers who send us job descriptions of vacancies and we send them filtered profiles of suitable candidate
• Prepared & submitted proposals with:
  A) accurate calculations to establish confidence in project delivery for 4S
  B) explicitness to build trust with prospects in order to exceed customer satisfaction and achieve loyalty

Business Development Manager	Jun 2005 - Aug 2007

Perform I.C.T. (Information &Communications Technology).

Business Solutions Consultant and Key Account Manager	Apr 2001 - Aug 2007

AlHoshan Consultants (whose Founder & Chairman said:
"You are the most valuable person within the group" & "Nebal's professionalism is 2nd to none")

• Achieved 100% customer satisfaction by being proactive to make their experiences positive & exceeding their expectations.
• Met executives of our clients (CEOs, GMs, HR, IT, Finance, etc) & key employees to discuss their corporate objectives and plans and analyze their functional business requirements in order to consult on suitable technological solutions using Int'l Best Business Practices while learning from the mistakes of other organizations, i.e. referring to real stories. Since 2004 my focus was on the HR Modules (Org Mgmt, HR Workflow, Personnel, e-Recruitment, Payroll, T&A, Training Mgmt, Succession Planning, Employees Self-service, etc.)
• Pre-sales consulting & Marketing Int'l computerized business IT solutions: e.g. Microsoft Business Solutions, e-Commerce, ERPs, Symbol HHT, Cognos, Hyperion & BO Crystal BI, Microsoft, Symantec, Managesoft, PeopleArabia HRMS, CRM, VTS & RMS, etc.
• Business Advising: Assisting executives in understanding the positive impact of technologies (above) on businesses e.g.: Increased profitability, reduced cost of operations short/long term, data under control, elimination of human errors, etc.
• Prepared bids & sold Licenses, Maintenance Contracts & services for different business solutions like ERPs
• Managed key accounts & coordinated between Customers, Product Managers, Project Managers & Vendors
• General admin: e.g. HR hiring to strengthen our High Performance Team, accounting tasks, etc.
• Identified alternative 3rd party vendors & developed Alliances
• Consulted on many other technologies such as Goldmine CRM (Product Manager for 2 Months)
• www.brainbench.com HR pre-hire e-Assessments – Regional Product Manager & Trainer
• Participated in marketing events (campaigns, telemarketing, etc.)

Direct HR Recruitment (Part-time)	2000 to Present

• Assisting recruitment agencies and organizations in finding the best fit job applicant (Local & International) (Resume filtering, pre-hire assessments, suitable candidate selection against job description, etc.)
• Assisting job seekers in career planning, competitive job market readiness, CV writing, etc.

English Language Instructor (Part-time)	Aug 2007 - Mar 2008

Various International Language Institutes (e.g. Regent)	Sep 1995 – 2002

• "Best Teacher" Award winner based on students' evaluations in ALFAO and "EF & SJAHI.org" Institutes.
• Performed all educational activities.

e-Business Research Analyst	(Contract) Sep 2000

Quadra Systems (www.quadrasys.com) (Project: developing a classified advertisements web site)

• Worked as part of a team towards the development of www.4ads.com
• Introduced the "HR e-Recruitment" category as a Human Resources Internet Researcher
• Used a development tool to create an innovative, dynamic, customer focused, e-commerce site

General Manager Assistant	Dec 1998 - Aug 1999

• Acted as a special-project Marketing Manager:
• Managed the interior design of showrooms
• Photographed showrooms and displays to produce a catalogue
• Excelled as a customer service and a sales representative (both in-store and on the road)
• Increased morale and productivity of employees under my supervision
• Worked on cross business development (e.g. strategic alliances, marketing)
• Attended an international new products convention in Spain

Special Project Manager (Library)	Oct 1996 - Dec 1997

The Students Association, Concordia University.

• Designed and implemented a check-in/check-out system
• Designed library's physical layout/interior design
• Acted as customer service manager and offered valuable consultations to other libraries
• Designed and distributed print advertisement to increase awareness of library services
• Increased income by increasing quantity and selection of library items
• Recruited, trained, and managed assistant librarians

Administrative Assistant (part time)	Aug 1995 - Dec 1997

AGC Import/Export Inc.

• Assisted in hiring and training new employees
• Performed general clerical jobs
• Prepared tax documents and business/financial transaction records
• Researched for and contacted companies in the same industry to market our products

Senior Prefect, High School Snack Shop	Sep 1991- Aug 1993

International School of Choueifat (Also in Residential Dormitories, 1990 Open-Day, Classrooms & Trips).

• Recruited, trained, and managed sales staff
• Increased selection of products
• Planned/implemented sales strategies resulting in tremendous profit increases

PMP – Project Management Professional, Certified Course on Project Management Body of Knowledge (PMBOK) Mr. Eyad Saleh Sa'adeh (www.Change-PPI.com), Black Belt in Microsoft Office Project and Certified Trainer & Author from the Project Management Institute (PMI). Course Location: College of Telecom & Electronics (CTE), Jeddah, KSA	Jan 2nd – 7th, 2010
CoRTT Advanced Practical Thinking Program (12 Hours) Dr. Othman Salim Ba-Othman, Danat Al3ilm Training Center , Jeddah, KSA	Nov 16th – 18th, 2009
"Train the Trainers" Part of the Program Series "The Professional Trainer" Dr. Salih Aljeiedy, Self-Building Center for Training & Human Development, Jeddah, KSA	June 7th to 12th, 2008
"12 Pillars of Success" Program Mr. Charles Albritton (Ayman), The Professionals Institute for HR Development, Jeddah, KSA	Jan 2007 to Mar 2007
PeopleGlobe Human Resources Management System Implementation Course Perform Information &Communication Technology Co., KSA	Aug 2006
Managing Quality With Six Sigma Training Workshop Quality Council &Jeddah Chamber of Commerce &Industry, KSA	May 2006
Productive Communication, HR, Initiator's Spirit, QA, etc. Future Technologies Ltd; Taif's Summer Management & Leadership Convention, KSA	Aug 2005
Marketing MasterClass Chartered Institute of Marketing ; Dubai , UAE (Head Office: UK )	Aug 2004
Successful Sales Training Courses Microsoft Arabia Certified Sales – Professional Track, KSA	Jan 2004
Introduction to Hyperion BI (Business Intelligence) Decision-Makers Solution Software – Business Performance Management: Budget/Forecast, Dashboarding &Scorecarding, etc.	Jul 2002
FrontRange, Goldmine CRM (Customer Relationship Management) Solution Computer Software - Business Solution Course, Dubai, UAE (Intensive 5-day course) (The Middle East Manager said: "Nebal had the best communication and presentation skills")	May 2001
SAP (ERP Computer Software) Business Application System Implementation Course (Controlling/Cost Accounting Module "CO 4.6") (Intensive 5-week course attended only) TeamSAP Partner Academy; Toronto, Ontario, Canada	Nov 2000

Masters of Business Administration in Information Technology (MBA-IT) Coventry University, West Midlands, UK	Jan 2013
Baccalaureate in Social Sciences, Major: Economics University of Ottawa; Ontario, Canada	Aug 2000
Certificate in Human Resources Management McGill University; Montreal, Quebec, Canada	Dec 1998
Certificate of Proficiency in English McGill University; Montreal, Quebec, Canada	Dec 1998
Certificate in Management (Completed but not acquired) McGill University; Montreal, Quebec, Canada	Dec 1998
Two years of Commerce toward a Bachelor Degree, Major: Management Concordia University; Montreal, Quebec, Canada	Aug 1996
One year of Business toward a Bachelor Degree, Major: Economics The International American University in London, Richmond, UK	June 1994
High School Diploma International School of Choueifat; Chippenham (NR Bath), England	June 1993

I attended many training sessions, symposia, seminars, conventions and exhibitions: Examples:

Oracle Technology Day - Application Server - WebLogic Suite - Fusion MiddleWare 11g	Tue, May 4th, 2010.
SAP CRM Express & SAP Manufacturing Integration & Intelligence (SAP MII)	Tue, Apr 27th, 2010.
NASEBA & IBM's Accounting, Finance & Auditing in Saudi Arabia	Wed, Apr 21st, 2010.
Best Practices in Managerial Excellence by Dr. Mohammed Bu Hijji	Sat, Mar 27th, 2010.
SAP World Tour Stops 2010 - See Your Way Clear - Strategies for Success in the New Reality	Mar 21st & Apr 20th, 2010.
Organizational Excellence, Q & A by Eng. Mustafa Alem	Tues, Mar 16th, 2010.
Oracle CRM On Demand Seminar	Mon, Mar 15th, 2010.
Panduit Unified Physical Inrastructure – Collaborate to Accelerate	Sun, Mar 14th, 2010.
University Administration – Challenges in Managing Universities	Wed, Mar 10th, 2010.
Modern Leadership Models	Tues, Mar 9th, 2010.
IBM Lotusphere Comes To You	Sun, Mar 7th, 2010.
Sustainable Competitive Advantage in Business - Strategic Management	Monday, Mar 1st, 2010.
Microsoft SharePoint, Riyadh User Group Event	Thursday, February 18th, 2010.
SAP Governance, Risk Management & Regulatory Compliance (GRC) and SAP Enterprise Performance Management (EMP) Systems	Monday, February 8th, 2010.
Organizational Change & Development Using Competencies Categorizations	Tuesday, February 2nd, 2010.
Business Start-Up Risk minimization, Jeddah Chamber of Commerce	Sunday, January 10th, 2010.
Oracle ERP: JD Edward Enterprise One Event	Monday, November 16th, 2009.
SWOT of Quality Movement in Saudi Arabia	Monday, November 9th, 2009.
IBM – Storage Innovations for a Dynamic Infrastructure	Monday, October 12th, 2009
The Fujitsu Datacenter Technology Event	Monday, July 6th, 2009
Creativity & Innovation at Work by Dr. Hafidh AlSamarrai, IEEE	Tuesday, July 7th, 2009
Cost Minimization & Increased Productivity using Microsoft Technologies	4 Sessions in Jun 2009
How WAN optimization can save you money in an economic downturn	Wednesday, Jun 10th, 2009
Contura ERP, A Solution for Today's Middle East Construction Industry Challenges	Wednesday,May 27th, 2009
Dev Life Style Community Event, Al Yamamah University (Microsoft Innovation Center)	Thursday Apr 30th, 2009
Advanced Technologies Forum 2009 (www.atfsaudi.com)	Apr 26th – 28th, 2009
Accounting & Investment: Support & Development by SOCPA (www.socpa-conf.org)	Mar 30th - 31st, 2009
How to win Business Excellence Awards (www.sqc.org.sa)	Mar 27th, 2009
International Incubation Forum2009 (www.ifsaudi.com) Business Incubation: Bridging Innovation & Technology Entrepreneurship. ( King Abdulaziz City for Science and Technology (KACST) / BADIR-ICT / InfoDev World Bank)	Mar 16th – 17th, 2009
SAP Roadshow 2009	Feb 22nd – 23rd, 2009
STC's Quality Success Journey – from Specialization to Uniqueness	Sat Jan 24th, 2009
Microsoft Dynamics AX2009 ERP Launch	Sunday, Nov 23rd, 2008
Reproducing Excellence Through Self Awareness	Tuesday, May 13th, 2008
Quality in Education	Saturday, May 10th, 2008
Intermec & Mirnah Technology (Warehouse Management, Logistics, Hand-Held Terminals, etc.)	Tuesday, Apr 29th, 2008
Nortel Converged Voice & Data Technological Solutions	Saturday, Apr 12th, 2008
Citrix Application Delivery	Wednesday, Apr 9th, 2008
Symantec Technologies (Back Up Exec & IT Security Solutions)	Tuesday, Apr 8th, 2008
Trend Micro IT Security Solutions	Monday, Apr 7th, 2008
Microsoft DevLifestyle Community – Heroes Happen }Here{	Saturday, Mar 29th, 2008
IBM: Systems Sales Training / Lotussphere Comes to You / SAP ERP Alliance
People Management In Organizations With Business Excellence	Monday, Jan 21st, 2008
Quality Managers for the Future	Sunday, Jan 13th, 2008
Strategic Planning Under Excellence Management Models	Sunday, Dec 9th, 2007
Performance Management	Monday, Nov 12th, 2007
The Success Story of Elbaik Food Services of Chain Restaurants	Wednesday, Nov 7th, 2007
Learning & Technology Symposium, Effat College	Sunday, Jan 14th, 2007
Kaizan Continuous Improvement (Japanese Quality Methods)
Cisco Systems
E-Learning Course, Sebai Institutes
ISO (Quality Measures)
SYSTIMAX® Structured Connectivity Solutions
Enterprise Storage & Disaster Recovery Road Show
Oracle Technology Day Seminar
HP PC Migration Day
e-Government

Technologies, Marketing, swimming, nutrition, social interaction, child care, etc.

Cycling, basketball, martial arts, carpentry, etc.

Fluent in Arabic and English, Basic in French & Spanish.

• Administrator with the "Muslim Voice for Peace" NGO Non-Profit Organization (www.MVPR.org)
• Member of the Self-Development Forum (www.self-developments.org)
• The Management Forum & The Jeddah Economic Forum: www.jef.org.sa
• Member of the Saudi Quality Council (e.g. Org's: Continuous Improvement to Continuous Learning)
• Member of the Arabian Society for Human Resources Management (e.g. Corporate Balanced Scorecard)
• "You are Not Alone" Physically Challenged HR Recruitment gathering Apr 11th – 13th 2006
• "Emergency Fund" Founder: Interest-free loan manager and financial counselor.
• Speaker and/or moderator of various seminars and conferences.
• On-call Interpreter (Oct 1995 - Nov 1998), Montreal Children Hospital and translator for some websites.
• Community counselor/advisor (e.g. to solve family problems) & Safety Patroller.
• Teacher/Trainer in children & adult programs including assisting in Scouts, Fall 1995 camp, Scouts Canada.
• Member of Literacy International & Le Frigo Vert (healthy food) Student Associations, Concordia Univ.
• Attended an intensive four-day First Aid and CPR course, 1995.
• Boarding high school Student-Life Coordinator & Int'l Open Day Rec. Manager, Choueifat School, UK.

• www.SQC.org.sa
• www.Self-Developments.org
• www.ASHRM.com
• www.JSIC.org.sa
• and others